Customer Reviews and Case Studies

Case Studies

Industry Forum Case Study

Hiring through Smart Recruit Online has saved our business thousands in agency costs” Michelle Bestwick

-Industry Forum.

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WysePower Case Study

We have saved thousands of pounds in recruitment fees to date and the Smart Recruit Online platform has far exceeded our expectations on delivery!

-Lesley Bass, WysePower.

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Greenshields JCB Case Study

Smart Recruit Online has added real value to our recruitment processes and has increased our ability to recruit quickly & efficiently, and without the use of agencies
-Lis Shelly, Greenshields JCB.

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Customer Reviews


My demonstration was extremely comprehensive and the initial support and training was excellent. The quality of candidates received so far has been very good and the fact that the platform offers so much more than what I’m currently using is great. The breadth of features is much better for me personally as I am now able to keep everything I do in one platform.

Dave Netley, Recruitment Manager – Inspired Thinking Group


The platform is easy to use and reduces my administration when dealing with high volumes of candidates. The grading, which prioritises the best applicants for you to look at on the platform is a great feature. My Account Manager was very pro-active and consultative and took a real interest in trying to progress the business relationship, overcoming various issues, providing me with superior customer support and ultimately converting Convatec from an ad hoc customer, into committing to Smart Recruit Online for our annual recruitment advertising needs. SRO are constantly adding new features to the platform, which continues to perform and provide results across a variety of roles advertised. I would be happy to recommend any peers or organisations to work with SRO.

John Morley, HR Manager – Convatec


We have been through a pretty thorough and rigorous process over the past few weeks to look at applicant tracking systems and feel that your responsiveness, on-going support and commitment to work with us stand Smart Recruit Online apart from the other providers and as such we want to maintain and build on the relationship that already exists between both companies.

Emerald Group Publishing


I would recommend Smart Recruit to any business looking to reduce the amount of money spent on agency recruitment fees.

Rachel Dulson, HR Manager – Apeks


Smart Recruit for me is a fantastic recruitment tool which enabled me to fulfil a number of urgent requirements in a competitive sector. Furthermore I provided feedback to the team at Smart Recruit regarding the candidate management system and highlighted a tweak that they could make to improve it.. In short they made the necessary change which has further strengthened an already exceptional product. Great product, great customer experience and highly recommended!

Luke Bartram, Recruitment Manager – MarketMakers


Smart Recruit Online have saved me thousands of pounds on recruitment fees literally. I have been appointed as Interim Sales Director for Number Group and I put an advert on their system and within one week I had 14 applicants to interview. I have recruited 4 out of 6 candidates which has kept my recruitment budgets as low as possible – truly amazing.

Interim Sales Director – Number Group

BGS Central London logo


Smart recruit online have delivered time and time again. They are professional, proactive and passionate about what they do. I have used job boards before and wasted my time and money on candidates applying. The Smart Recruit Online team are amazing and have saved me thousands of pounds in recruitment fees.

Mark Linton, CEO & Founder – The Business Growth Show


You’ve been a great influence on my Prospects (had 14 new applicants while I was out of comms!) My sincere appreciation to you for fixing this issue on a weekend. Will Tweet to my ‘legions’ of followers how good you guys are.

Humphrey Gervais, Partner – The Lifecare Group


Thanks to SRO, we have now found our .Net Developer !!! I would like to say how fantastic your service is and the calibre of candidates has been great. Your customer service is second to none and I will most definitely be using Smart Recruit Online next year when we are looking again.

Lara Goddard, HR Manager – Synergy Technology


SRO was already in place when I joined the company. It is easy to use, covers everything we need and makes my job a lot easier! The support team have a ‘can do’ attitude and nothing is ever too much trouble.

Nicola Wright, HR Manager – Sidhill Ltd


UHY Hacker & Young have in the past struggled to recruit and find enough of the right high quality individuals that we look for. That is until we met Mark at Smart Recruit Online.  Our 2016 Graduate campaign was handled professionally and to a very high standard. We were always able to speak to Mark or one of his team. I would highly recommend Smart Recruit Online to any organisation that is recruiting as we achieved the results that we were after in good time, recruiting four very high calibre individuals for roles as trainee accountants. The results were truly excellent, hence we are using Mark and his team again this year for our 2017 intake requirements.

Glenn Thomas, Director – UHY Hacker Young (Birmingham) LLP


The Smart Recruit Online system is very effective, super easy and straight forward to use. The customer service is outstanding, with SRO staff literally on call. In particular, we love the video profiling tool, that makes a massive difference to our recruiting strategy.

Paul Hudspith, Group Recruitment and Talent Manager – Sytner Group


Smart Recruit has been great to use, backed up by a great team who are always on hand to help. Rob and the team have really been great. Always there to offer support and advice as well as a helping hand. It’s just nice to know someone else is able to check the advert for me when I am super busy and need to get roles up.

Nadia Qayyum, HR Advisor – CitySprint


I know I have said this previously but want to thank Rob Moy and the Smart Recruit on Line vehicle. I cannot stress to you how incredible using this service is. I do talent acquisition for three companies and I with your service I have the very best reach and relevant CVs. Which makes my life so much easier. They write the ads for me (as I am disabled and find this almost impossible to do) and make them so appealing and attractive to the job searchers. It is a pleasure working with Rob, who is without doubt one of the most understanding and compassionate people I have worked with over the last 30 years.  He does not bother me with endless calls and nonsense. He understands I am busy and lets me be. Which is marvellous. Should you ever need me to talk to a client as a reference point, you are more than willing to give them my number or my email address.

Heather, Stanbury HR Consulting

WysePower were introduced to Smart Recruit Online in 2013 and it has proven to be a real success story for us and our recruitment processes. The platform is incredibly easy to use and user friendly. I find the Customer Services team to be warm & friendly, extremely knowledgeable, flexible and provide the support our business needs with excellence! We have saved thousands of pounds in recruitment fees to date and the Smart Recruit Online platform has far exceeded our expectations on delivery! I would not hesitate to recommend this platform to anyone with any recruitment needs!”

Lesley Bass, HR Manager – WysePower Ltd.

Greenshields JCB were introduced to Smart Recruit Online late in 2013. Having previously been very agency dependant, I was interested in how we could take more control of our recruitment processes in house and reduce our costs. The platform is easy to use and widens our candidate reach and engagement across what is a sizeable geographical region. It has provided us with volumes of good quality candidates for our current open roles and also a talent pool that we can revisit at any time in the future. Smart has added real value to our recruitment processes and has increased our ability to recruit quickly & efficiently, and without the use of agencies. Having made placements on the majority of our campaigns, we have already saved a significant amount on recruitment fees. The customer support team are always friendly, knowledgeable and prompt when responding to my requirements or queries. I would recommend Smart Recruit Online as a fantastic platform to any HR team, or in house recruitment function”.

Lis Shelly, Chartered MCIPD, Group HR Manager, Greenshields JCB Limited

Property Superstore

By far the best online recruitment service that we have ever used. We received a high number of good quality applications within the first week on both campaigns and so the job was filled quickly with very little fuss. Smart Recruit Online is definitely now our starting point before engaging with agency recruiters”.

Graham Austim,HR Manager The Property Superstore


Since using the Smart Recruit online recruitment system, my recruitment processes have changed dramatically. Previously our recruitment method was primarily working through recruitment agencies. I was advised we could reduce our costs, and improve the volume of quality applicants for our roles and the system has certainly proven itself to do all this! I have received outstanding customer service from the Smart Recruit team during what has been a 1st class experience of a new tool and new company! Smart Recruit Online’s team took the time to understand our requirements surrounding recruitment as a business and have talked us through how to use the system, which is self intuitive and user friendly anyway and dealt with all my needs in a professional and efficient manner! Previously we were paying agency rates amounting to a % of base salary to recruitment agencies, but the savings we have seen already from our recent drive have been HUGE! Whilst we still have roles live, we have to date filled 100% of the roles we have advertised, saving thousands of pounds in the process. I wouldn’t hesitate to recommend Smart Recruit Online’s system to my peers and in fact already have!”.

Human Resources Manager, Busch UK ltd.

Absolute Media

I could not be more pleased. I really appreciated the customer service calls even when the campaigns were going well. 3 placements to date out of 3 jobs advertised, good work, keep it up”.

Susanne Bostock, Absolute Media

Owen Ashby Associates

This product just makes complete sense,especially for all those main stream roles that don’t really nead a traditional recruitment agency. It ensures complete coverage across all the relevant industry sector job boards and because it prompts all the passive candidates with your advert, the results are a much higher quality of applicant”.

Owen Ashby, Director, Owen Ashby Associates


Having used another fixed price service on three occasions in the past few years without much success, naturally I was slightly sceptical when I first had my demo with Smart Recruit Online. However, since July I’ve now made four appointments through the advertising service, including two senior posts, which was a really pleasant surprise! A lot of our recruitment is specialist Developers, and the Smart Recruit Team have helped develop my advertising package to include a relevant specialist job board, and targeted email campaigns, which does help – although I still require Agency support for the real ‘hard to fill’ posts. However, my agency use has dropped significantly and I only need to fill one more role to have recovered my costs for the year, which is quite impressive in only 3 months. The application management system is really easy to use and fast – just a couple of clicks and you can do all rejects or invites to interview etc in one go! I like that there’s the choice of standard default emails or that you can custom make your own to give it the more personal feel. The Smart Recruit team take on board your feedback on use of the system and make speedy adjustments if they agree with your recommendations, or put it onto their development roadmap if it’s something more technically complicated to do. They seem to have a clear direction of what they want to do to improve the whole advertising/on boarding process for employers with several other options already in the pipeline. I like the ‘can do’ attitude from all members of the Development/Customer Service teams. Despite my initial scepticism, I’ve been really impressed to date.”

Lara Riordon, MCIPD, MScHRM, Head of HR/Facilities

Major Retailer

What I really like about Smart Recruit, is that it was free to try it out and get started and after signing up I was walked through getting set up in nice simple steps that took less than 15 minutes. It is really easy to use and yet incredibly clever and for the majority of features, it teaches you how to use them as you go. It also lets me use the features I want without having to use the entire suite of tools, although they are there for a day that I may need them”.

HR Manager, Major UK Retail company

Robinson Brothers

I was introduced to Smart Recruit Online late in 2013. Having previously recruited through various mediums, I have found SRO to be a more comprehensive recruitment platform than I had come across previously. I found the technical team to be more than accommodating when making suggestions for slight changes, which were implemented quickly and efficiently. I found that access to a talent pool for individual jobs that remain accessible after the campaign ends particularly useful and the scoring system is generally a very good indication of how suitable an applicant will be. The ability to open up the role to agencies that feed into the same platform so that everything is in one place has also proved extremely useful. I have placed people into 80% of the roles we have advertised in the 6 months we have been using SRO, saving over £10000 in recruitment fees in the process. I have found the Customer Support team to be excellent in handling my requirements and always willing to go the extra mile and really show an interest in the role you are recruiting for. The copy typing service is also excellent and saves me a lot of time. I would be happy to recommend Smart Recruit Online to anyone and look forward to a long working relationship with the SRO team”

Justin Owens, Robinson Brothers

Industry Forum

Hiring through Smart Recruit Online has saved our business thousands in agency costs, our hires have been in specialist fields which proves Smart Recruit can be successful for general hires as well as those that are more technically biased, to find one candidate was a bonus but to find 4 was amazing. The team at Smart Recruit Online are always at the end of the phone when I have any questions, they are professional, friendly and supportive. My account manager is a credit to Smart and one of the main reasons for repeat business, he initially took the time to understand our business needs and even though the system is easy to use, he always takes the time to check in with me just to see if he can help in any way. I recommend Smart Recruit Online to anyone who wants a cost effective, modern and transparent approach to recruitment. I would never want to go back to our old way of recruiting”.

Michelle Bestwick, Industry Forum


I have recently started working with Smart Recruit Online for our UK vacancies and have to say that I am very impressed by the service at all levels. The first vacancy that I advertised not only had an extremely high quality response and I was able to fill the role quickly, but I even went on to fill a subsequent role in the same department with one of the other applicants. I have in fact recommended Smart Recruit to a recruitment agency who contacted me asking if they could assist me with any vacancies!

Sue Corbin MCIPD, EMEA Human Resources Manager

Lombard Risk

Since we started using SRO they have consistently been able to deliver exceptional candidates, the system they provide is excellent, intuitive and breeze to use. We have seen outstanding results not only in our ROI but also reducing the time to hire.

Richard Edgerton – Recruitment Manager


The whole team found our job advert writing session really useful, we are all guilty of some of the lazy job ad tactics you referred to, so this was a  great session for all.

Brett Gowing, Omni

Liza Maughan

I run my own independent HR consultancy, working alongside several clients where I also provide media buying and recruitment management services. I first used Smart Recruit Online (SRO) several months ago and was immediately impressed with their attention to detail, immense knowledge of the industry and close support that they offered to me and my client. Following some early successes, I am now working with Smart Recruit Online across a number of my clients and continue to enjoy great results that have impressed both myself and my clients. More recently I have started working more closely with the management team at SRO who are now helping me to grow my client base further.

I can recommend SRO to any HR consultancy or business that are looking for great technology, world-class support and outstanding results.

Thank you for all the assistance you have given me.

Liza Maughan, HR Consultant

Wicksteed leisure

Best thing about the system?

THE COST, and the control of reviewing CV’s which I know have been giving to me via this platform by people who have applied for the job. My frustration with CVs from Agencies is that often those people haven’t applied for an advertised job and any interviews performed are cut short because the interviewee says the job is not for them!

Everyone who I’ve come in contact with either by email or telephone could not have been any more helpful than they were.

I am very glad I choose to have the support of an Account Manager to help with getting the best out of the company adverts.

Jane Titterton, Sales Office Manager

Ready Steady Store

I have used Smart Recruit for over 2 years now and we have significantly reduced costs and improved the quality of hires.

The system is very user-friendly, the team are extremely efficient and helpful, and all our recruitment is managed in-house effectively.

Penny White, HR Manager

Care Services MK CIC,

We are a Specialist Care Organisation dedicated to recruiting the very highest quality staff.

We have worked with the SRO team since early 2016 and now enjoy a much simpler, more straight-forward and effective recruitment process each time that we need to recruit someone. SRO have delivered an increase in quantity and improved quality of applications, helping us to fill jobs much quicker and remaining far more organised in the process.

We love the SRO system and tools, and their account management and support team are simply outstanding.

We would be more than happy to endorse this service for any organisation looking to find ways of improving the way that they go about recruiting staff, not just in the care sector.

Helen Dean, Care Services MK CIC, Director

PJ Care

We have a reputation in the care field as a highly Specialist Care Organisation and we believe that staff are our biggest asset, which is why we only recruit the best! Since moving to Smart Recruit Online in March 2017, we have found the recruitment of staff significantly easier. We have increased both quantity and quality of applications, filling jobs much quicker and remaining far more organised in the process. One of our biggest challenges was attracting suitable candidates with our previous advert copy. Smart have revolutionised the way we write our advert copy and their flexible, can do approach is the centre piece of everything they do. The customer support has been outstanding from day one. Any company that is struggling to recruit staff in the health or care sector should look at this service, as a high-quality solution that works.

PJ Care