How is the Coronavirus impacting UK Businesses?
Danielle Meakin - 6 Comments - 29 Sep 2019

With the shocking media headlines, it’s not easy to understand what is happening to the world of business right now. Further, the way that it will impact individual companies and people will depend on multiple factors.

We may all be in this storm together, but we are certainly not in the same boat. How we navigate ourselves to the other side of this crisis will involve understanding our own specific set of circumstances.

Surveys can often shed more light on what is actually happening. During the crisis, I have become quite an expert at interpreting the painstaking research of others. My goal is to try and provide insight from which others can benefit.

With that said,  I would like to acknowledge Richmond Events and hopefully, if they see this, they will interpret it as a genuine endorsement of their work.

 

The main points to consider

 

Let’s start off with a short summary of where the sentiment is focused right now:

    1. The number one concern right now by far is the economy, with apprehension levels increasing all the time. There is a very real chance that this crisis can lead to a recession or depression. This would have far more devastating effects than the coronavirus itself.
    2. There is a far more serious concern for personal financial security, that has overtaken fears for our company’s future. In short, it’s dawning on the vast majority of us that this is going to impact all of us significantly. This moves well beyond the commercial impact on our employers.
    3. For those still working, communication with existing and prospective customers is very difficult.
    4. Over 80% of people expect remote working to change how they operate in the future. However, less than 20% feel that a permanent move to home working is actually viable long term.
    5. Improvements to home working technologies are seen as the most significant change as a result of the virus. But home working conditions still need to catch up and improve to enable more home working to remain long term.
    6. 70% of organisations have delivered operational improvements as a result of Covid-19.
    7. 51% of businesses have evolved or diversified their product offerings in the past few weeks.
    8. 39% of organisations have seen increased demand for one or more of their products and services.
    9. 42% of companies are considering alternative or actively seeking new suppliers.
    10. There are very mixed views on what actions the Government should take.

 

What are people most concerned about?

 

Unsurprisingly, the concerns surrounding the economic uncertainties facing our country far outweigh all others. This overall sentiment has grown substantially in the last month.

The most significant changes reported between April to May are:

People generally are now far more worried about the long-term prospects of our economy.

Serious concern around personal financial security has overtaken fears for organisations in the short-term. As more people realise the potential impact the crisis may have on an individual level.

Whereas the results for wellbeing haven’t changed significantly, there is a gentle shift in a positive direction. More people feeling ‘slightly’ rather than ‘very/quite’ concerned for the wellbeing of both themselves and their families.

 

Latest statistics

 

How do people rate their company’s response?

 

Overall, people feel that their organisations have responded well in providing adequate technology for home working. They also indicated that they and their colleagues are generally being looked after quite well. The overall perception is that the crisis has encouraged more good human behaviour than bad.

Conversely, external communication to both customers and non-customers has certainly been more difficult during the crisis.

 

coronavirus impacting uk business

 

Organisational Changes

 

Initial reports in April demonstrated a relatively bullish opinion around the loss of customers. However, this confidence appears to be waning with some companies now experiencing a significant loss of customers. The news of mass redundancies and job losses is increasing fears of how that will affect their own commercial relationships.

Around 40% of UK businesses either have already or plan to make salary reductions in the next 3 months. This reflects a significant shift in sentiment. The impact of Covid-19 is not going to be absorbed solely by a companies financial reports and government aid.

 

Latest statistics

 

Productivity

Over 50% of people working full-time said that they were working even harder than they were pre-COVID. The other half estimate that they are working less.
Overall, meaningful economic productivity and output across the UK is significantly down. That’s hardly shocking since the government have effectively turned the economy down to a “simmer”.

 

What % of your typical working week do you believe you are now working?

 

coronavirus impacting uk business

Latest statistics

 

Government assistance 

CBILS may have been a great government PR exercise initially, but it has been an unmitigated disaster, failing to finance more than 5% of the companies that have applied to it.

The Job Retention (furlough) Scheme remains the key Government assistance measure that most organisations have plugged into. Deferred VAT and Income Tax payments have been welcomed, but along with lost revenues and additional differed rents and supplier payments, there is another financial time bomb being kicked down the road for many companies that will at some point come home to roost. (yes I know I managed to get 3 metaphors into that last sentence 😊)

 

Which of the government’s help measures will your company make use of?

 

coronavirus impacting uk business

 

Getting back to ‘normal’

Subjective opinions on this topic vary dramatically. Some credible economists are predicting significantly worse to come and decades of hardship and austerity. Others are more optimistic. What they all have in common is that they just do not know. Sure this is not the first ever pandemic, nor the deadliest but that’s missing the point here.

The point is that COVID-19 is a global crisis unprecedented in the modern economy. As such, all opinion is based on assumptions and models that are based in hypothesis, not precedent.

Most scientists seem to agree that until there is an effective vaccine, the world cannot return to ‘normal’ and by then the world may have already changed for good.

The biggest challenge when it comes to getting back to normal is that what is perceived as good for the economy, may not be good for public health. This conflict has been the crux of governments policy. As the public order constraints are lifted, this problem gets transferred to the company and individual level. Naturally, this will be a hotbed for confusion and conflict.

What is very clear is that until we are all allowed back to work, the repair and recovery process for the wider economy will be constrained. Most believe that will not happen for another 3-6 months at least, according to this survey.

 

How long do you think it will be before the following areas return to pre-COVID-19 levels?

 

coronavirus impacting uk business

coronavirus impacting uk business

 

How are organisations responding to Covid-19?

 

Every sensible organisation is taking action to protect itself and to prepare for the eventual upturn.

Unsurprisingly, preserving cashflow is of greatest importance. However, many businesses are using this opportunity to diversify their offerings and are increasing their marketing activities.

The results about remote working adaptations aren’t hugely surprising because there has been little choice in this matter. However, it will be interesting to see the longer-term impact that homeworking will have on, amongst other things, employee wellbeing & mental health, commercial property and cybersecurity and of course genuine business productivity.

 

What steps is your business taking to mitigate the risks post-Coronavirus?

 

coronavirus impacting uk business

 

One important item missing from this part of the survey is the suspension or cancelling of existing commercial commitments. It is one thing to place a project on hold or even cancel it, but when that project had commenced already and stopping it constituted a legal breach, then the impact on the supply chain can be devastating. Companies in this predicament will have potentially made commitments to deliver on that project, in terms of materials and resources, but they themselves are also anticipating the revenues being generated by it, in order to meet their own obligations.

Speaking to business owners myself over the last few weeks it appears that most have experienced being involved in such scenarios, with added complexities of how to respond, because although they need the revenues, they also need to be sensitive to the long term client relationship.

 

What positive impact have you seen on your UK business operations?

 

coronavirus impacting uk business

 

Will remote working change the way organisations works in the future?

This might be another part of the survey, where employees and employers might have conflicting views. Some employees might feel the personal benefits, while employers will evaluate more against productivity levels.

What it does undoubtedly prove though, is that, for many companies, we can move to a remote working environment if and when we need to and when circumstances demand it, even if we don’t adopt this as a permanent way of working.

One fact we cannot ignore is that people’s homes are not suitably set up to accommodate long term home working. There is neither adequate space or the appropriate infrastructure for the vast majority, not to mention the current set of distractions.

 

Will remote working change the way that employees work in the future?

 

Employees perceptions and desires do not always marry with employers needs and requirements.

If average productivity levels are down when working from home (as they undoubtedly are in most cases), would that be suitably compensated by the reduction in office and rent costs?

Will employees WFH staff demand that the business contributes towards improving work from home conditions? Perhaps the way that people are remunerated would need to change so that it was more reflective of production levels? There are certainly more questions than answers on this one and each person and company will have their own opinions and views.

The lockdown has also highlighted many advantages and benefits of office life too, as much as it has opened up our eyes to the flexibility of home working.

 

Will remote working affect the way we operate in the future?

 

coronavirus impacting uk business

 

Opinions of the Government

 

The following results are self-explanatory, although I think that most sensible people agree that the government are always going to be on a hiding to nothing in these situations. How they handle the return to work process over the coming weeks is for me going to be their biggest challenge to date.

 

How well do you think the UK Government are handling the issue of the Coronavirus?

 

coronavirus impacting uk business

 

If you were in charge of the Government, what action would you take?

 

I think that we can anticipate sentiment towards opening up businesses to grow significantly over the coming weeks. Especially as employees realise the very genuine risk of long term unemployment for very large numbers of the population and that many years of austerity are the alternative.

 

Latest statistics

 

Your opinions of Boris

 

Boris might not be everyone’s cup of tea. But, according to the opinion polls, most people think that he is doing an OK job in very challenging circumstances. However, getting the UK economy switched back on again surely now has to become the number one priority. In order to avoid an economic catastrophe.

This all needs to be done while maintaining and respecting the amazing work done by the NHS. So that we don’t undo their positive achievements. This must also be done in parallel with a sensible and cautious approach that considers and respects the Covid-19 related guidelines and protocols.

 

How has your support/opinion of Boris Johnson changed throughout the crisis?

 

coronavirus impacting uk business

 

Which countries’ leadership do you admire the most in the handling of this situation?

 

Latest statistics

 

What sectors of industry did the survey data come from?

 

Latest statistics

 

Summary

There is always a limit to what can be deduced from general surveys, but measuring the changes in these opinions over the weeks and months is an interesting barometer of sentiments in the broader business community.

Any sense that this was an unexpected holiday has been superseded with boredom and frustration. Any novelty has worn off and people want to get back to the business of growing their bottom line vs their waistline.

There is still a long way to go for this story to play itself out. We are probably in the eye of the storm right now with the true damage still to be revealed.

On a positive note, there is a lot of good and kindness coming out of people during this crisis. We are learning new ways of operating during this massive work-from-home social experiment.

Cheering those that have risen to the challenge has extended way beyond the NHS.  It is truly inspiring to see the power of companies who have turned their production capabilities towards philanthropic endeavours. When the government turns the heat back up on the economy, these will be the ones to watch.

All storms eventually pass and in the wake of their destruction, painful lessons are learned and many things – not least our hands – are washed clean.

The majority of the data and graphs used in this article were sourced from a report initially produced by Richmond Events

 

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Mark Stephens


Mark has established a reputation for his passion and enthusiasm over twenty years working in the recruitment industry, both client and agency side. For the last ten years, he has been researching the recruitment landscape from both a technology and people perspective. His insights into market trends are often used and quoted across the industry’s leading publications. His company, Smart Recruit Online, has been the winner of 5 international awards for technology innovation and Recruitment Technology in the last 18 months. And currently holds the accolade of filling more jobs from direct applications for their clients than any other online recruitment service in the UK.


Are You Too Old? Overcoming Ageism At Work
Danielle Meakin - 6 Comments - 29 Sep 2019

When you think of a typical tech worker, what mental image comes into your head? If the image was of a man in his late 20s, wearing designer clothes, trainers, and maybe goofing about playing ping-pong or snooker on his lunch break — then you might have just experienced a subconscious nod to ageism.

At the same time, you can be forgiven. Because this mental picture is also largely correct. Most tech workers really are that young. In fact, they are even younger. Apart from Google’s average working force at the ripe old age of 30. Other tech giants have demographics with median ages as young as 27, 28 and 29 years of age (that is AOL, Facebook and LinkedIn respectively).

So, why do tech companies only seem to favour the very young?

 

Ageism as a narrative 

The tech companies have long been suspected of ageism. But the truth is this discrimination isn’t so much of a suspicion as it is an overt mentality. As the founder of Facebook, Mark Zuckerberg put it so succinctly back in 2007: “young people are just smarter”.

The overarching philosophy among tech companies appears to be that millennials are the cultural epicentre for Big Tech. Ageist discrimination is, according to Gareth Jones, the CEO of the UK-based tech company Headstart, even worse when it comes to the computer coding side of things. For some reason, ageism flies under the discrimination radar. The reason the sort of ageing culture described here is allowed to persist is, is because it just doesn’t seem as sensitive of an issue next to other discriminations — such as those to do with gender and race.

The apparent ubiquitous nature of ageism in our tech culture — and our wider working culture at large — has even prompted the director of operations at Age Diversity Forum, Paul Owen, to refer to it as “the biggest area of bias [today] receiving the lowest level of attention”.

 

Ageism as a ticking time-bomb

Ageism might be pervasive, but it cannot last forever. It is an unsustainable discrimination. The reason being is that our society is ageing. In order to remain functional, Big Tech will not only have to open its doors to older employees, it will also have to fight to retain them.

The UK government’s own figures predict that by 2025 a third of the workforce will be 50 years or older. By the end of the decade, they will actually be the largest demographic. In some areas, we can already see the ageing demographic creeping up. For example, the average age for workers in mining and quarrying is a few decimal points shy of 45 years old. While the median age for a UK engineer, in general, is 42.

Fortunately, some businesses are starting to get wise of the impending tsunami of older workers. They are reconsidering age-old preconceptions about what it means to be young and old in a place of work. In a sobering series of surveys, the company Aviva discovered that about half of its 60-years-and-older employees did not want to retire. They only considered retiring because they felt pressured to do so, due to their age. On top of that, nearly 40 per cent reported ageism to be a real barrier to progress.

But there was some good news. In fact, the most interesting statistic the Aviva surveys picked up was this one: that people in their 60s generally appear more motivated at work than their 40 and 50-year-old counterparts.

 

Ageism and the “missing million” workforce

New studies, like the Aviva surveys with their surprising conclusions, are helping to open new doors on how we look at the bigger picture. Of how society, age, and work all interact with one another. An important cultural shift occurred in 2017 with the government’s “Fuller Working Lives” report from the Department for Work and Pensions.

In the report, it was recognised that nearly a million unemployed over-50-year-olds would be keen on returning to work if the right support mechanisms were in place. That is, a standing army of a million people ready to fill skills shortages and bring invaluable corporate memory with them back into the economy. “Corporate Memory” being a buzzword for the lifetime of knowledge that older workers no doubt have.

This “missing million” might even be a necessary lifeline for some sectors. For example, the UK engineering sector has been haemorrhaging employees for over four years and is facing a steep recruitment crisis.

 

Talent attraction

 

Strategies for overcoming ageism 

The recruitment crisis might explain why some engineering companies are already one step ahead of the game. They have actively changed their working hours and recruitment policies to attract veteran employees.

One example is Tideway, the company currently building a ‘Super Sewer’ under the Thames River in London. Tideway established a so-called ‘Returner’ programme back in 2015, that allows over-55s to transition slowly back into work. Another example can be found with the company Landmarc, which sources a quarter of all its labour from over-55s. It mostly recruits former military workers who already have a good knowledge of engineering. Both Landmarc and Tideway utilise flexible hours and transition phases to draw in the older crowds.

Another, more universal option, might be to bring in what’s known as a “Midlife MOT”. This phrase has its origins as a seemingly unremarkable comment — with barely a paragraph of its own — in the government’s Independent Review Of The State Pension Age report of 2017. A Midlife MOT basically gives over-45s a mixture of face-to-face consultations, lectures, access to e-learning tools, and even financial advice to prepare them for the next career-phase of life.

When Aviva introduced the Midlife MOT to its own staff, it was an enormous success with a 94 per cent enrolment rate. The enthusiasm here speaks volumes. It suggests that ageing workers really are looking for support to help orientate themselves for better working prospects.

Other strategies involve further challenging our preconceptions. At the beginning of this article, you were asked to think of a typical tech worker. Now think of a typical apprentice. The chances are, you thought of someone barely out of school. But actually, most apprentices tend to be a fair bit older. Over 40 per cent of them are 25 years or older, for example. It is now becoming more common for apprentices to be in their 50s or 60s. In fact, learning as an apprentice can be a great opportunity for an older worker as they start to ease their transition out of full-time work. Allowing them to learn new skills in other or similar job roles.

Finally, we should learn to avoid certain buzzwords that are ageist in nature. Sometimes without us even realising it. Terms such as “recent graduate” or “digital native” in job descriptions, for example. They are essentially a way of saying if you are old don’t bother, we haven’t even thought about you.

 

Undoing ageism

Like all societal struggles for change, confining ageism to the history books will not be easy. It also won’t disappear overnight. But by educating ourselves to the challenge, spreading the message to others, and showing our support and encouraging strategies like those listed above, ageism will be undone quicker than we might realise.

This article was written by Neil Wright, a writer and researcher for RJ Lifts, an lift engineering and maintenance company located in Stoke-on-Trent, UK. 

 

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Neil.Wright@smartrecrooot.com'
Neil Wright


This article was written by Neil Wright of Webster Wheelchairs, one of the NHS’s leading suppliers of wheelchairs, rollators, and other elderly and disability-friendly eq


The Future of Work: 10 Statistics You Should Know to Be Successful in 2025
Danielle Meakin - 6 Comments - 29 Sep 2019

The fourth industrial revolution is finally underway. With innovations continually being introduced to the public, the way we handle tasks and go about our daily endeavours will once again transform.

Technology is evolving at a tremendous pace, and signs indicate that the advancement isn’t going to slow down any time soon. Similar to how people during the 1700s adopted the steam engine, modern-day companies are utilizing the latest tech to drive their business forward. But, even though these advancements have made things more convenient, they also come with their own set of challenges.

Both first world and developing countries will have to face the tests that this revolution brings. Certain jobs will become obsolete, and skills recruiters should find in a candidate will change. As artificial intelligence, robotics, and other innovations continue to impact business across various industries, socio-economic transformations are bound to occur.

To successfully adapt to this revolution, you’ll need to understand how it will impact your career. If you’re a job seeker, you must improve your skillset to increase your employability. In case you’re a hiring manager, you’ll need to align your recruitment strategy with the movement of other organisations.

Being informed about the trends of today will allow you to make excellent career decisions in the years to come. Check the infographic below to take a look at the future of work.

The Future of Work

 

At SRO we have refined every single part of the talent attraction process, in order to optimise results and get more jobs filled with higher quality direct applications.

From job creation, channel selection, styling and tone, to applicant experience. We ensure that every touchpoint with each prospective candidate is designed to increase the probability of a positive outcome. To find out more request a demonstration of our platform. 

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Jomel Alos


Jomel Alos is a Consultant at Guthrie-Jensen Training Consultant, a management training and consultancy firm in the Philippines. He enjoys sharing his knowledge of human resource solutions, as well as helping businesses achieve greater growth, competitiveness, and profitability.


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